Support FAQ

1) Notice: It's required that you accept cookies in order to login with your account

Reason: For strict GDPR compliance, we require your consent to store login-related cookies

Solution: Click Allow Cookies in the bar that appears at the bottom of your screen

2) Warning: Username and password do not match or you do not have an account yet

Solution #1: Reset your password

Solution #2: Reset your username

Solution #3: Register an account

3) I can't reset my password or username

Solution: Contact us at

4) I can't remember the email address that I used to register my account

Solution: Contact us at

1) My account details are incorrect or need to be updated

Solution #1: Visit your profile and click the Edit Profile link

Solution #2: If you are unable to change the information that you wish to change, contact us at

2) I wish to close my account

Solution: Contact us at

1) The website says that my membership is expired, but it hasn't been two years yet

Note: ISSR membership lasts for 2 years. No matter which date you have paid your membership, it starts on 1st January of the year following an ISSR conference and ends on 31st December of the year of the next conference.  For example, those who paid their membership at the conference in Lausanne, have been ISSR members from 1st January 2016 to 31st December 2017.

Reason: (#1) Your membership has expired or in rare cases, (#2) there has been an error with your subscription

Solution #1: Renew your membership

Solution #2: If you are positive that your membership was registered within the current membership period, contact us at

2) I recently subscribed to a membership plan but the website shows my subscription as "Pending"

Reason: (#1) Your payment may take some time to process, or (#2) there has been an error with your payment.

Solution #1: Please check again after 3-5 working days. If your subscription status is still "Pending" after this time or if it is an urgent case, please contact us at

Solution #2: Contact us at

3) I have mistakenly created more than one active subscription

Solution: Contact us at

1) I am receiving an error when I try to visit a link on the website

Reason: The page either doesn't exist or the link has been typed incorrectly by us.

Solution: Contact us at

2) There is a spelling or grammatical error on the website

Solution: Contact us at

3) My problem isn't listed here

If your problem is website related, contact us at

If your problem is membership related, contact us at